We currently do not offer a gift wrap service.

As an independent, customer-focused business we would love to hear your thoughts and feedback about the products you love. Taking the time to write a review not only helps us to understand which products our customers adore but also supports the Mii community in their purchasing decisions. After you have purchased one of our items you will receive an automatic review request email that will enable you to write about your experience along with the opportunity to add photographs or share a video review.

Not yet. But sign up to our newsletter and we'll keep you posted when that changes.

Each product page on our site will detail the full ingredient list and this can be displayed by clicking on the ‘Cruelty Free Ingredients’ section.

Our products are formulated and tested to work with all skin types.

Yes, Mii has been certified by PETA (People for the Ethical Treatment of Animals) as a Cruelty-Free brand since 2019.

Yes, we have an extensive range of vegan-friendly products that you can explore here. All items that are suitable for vegans will have a call-out logo on the product page to display their vegan status. Wherever possible, we always aim to limit the use of animal-derived ingredients within our products. Whilst we are in the transitional phase, there remain some products that do contain non-vegan ingredients such as beeswax or carmine and we are working to remove them. To view the full list of ingredients for a product, please click on the ‘Ingredients’ tab on the product’s detail page.

As a brand, we commit ourselves to having the highest natural content possible without ever compromising on product performance. We, therefore, create formulations that beautifully combine nature with science.

There are a few common issues that can result in an error message being displayed at checkout:

Your billing or shipping address is missing a house name or number.
The billing address you have entered does not match your card’s billing address.
An item you have added to your basket is now out of stock.
If you have checked the above and are still experiencing the same issue, please do take a screenshot and contact our Customer Care team via email or telephone.

It is easy to place an order online with us.

Search or browse for the products you are after and then select ‘Add to Bag’. Continue shopping if you would like to add further items or once you have everything you desire proceed to checkout.
If you have already registered as a customer, you can ‘login’ to allow for your saved details to automatically display, making the checkout process quicker. Alternatively, you can enter your details manually.
Check that all the details you have entered or displayed are correct.
Choose your preferred payment option. If you choose Credit Card you will need to enter your card details and may be directed to an authentication page.
Proceed to place your order. 6. Once your order has been placed you shall receive a confirmation email and we shall start processing the order ready for shipment.

We take the utmost care in preparing your order but in the event you receive an incomplete or incorrect order, please contact our Customer Care team via email or telephone detailing your order number, the product(s) you are missing, or the incorrect item received. Occasionally we may not have the desired items available when preparing your order for shipment, in such instances, you of course will be refunded and will not be charged for those unavailable items.

If you haven’t received your order after 3-5 working days following it being shipped, please do contact our Customer Care team via email or telephone with your order number and we will be happy to help.

If your package arrived damaged, please keep the box and packing materials, as we would most definitely want to look into why this has happened. Please contact our Customer Care team within 48hrs of receiving your order via email or telephone detailing your order number, the product(s) that arrived damaged, and a photograph of the damage.

Occasionally we may not be able to process all or a part of an order due to availability issues on item(s). In these instances, we shall contact you either by telephone or email to notify you and refund the original payment method in full for the item(s) that cannot be shipped. Other reasons that may result in all or part of an order being cancelled include:

Issues with processing payment information
A duplicate order was placed
We cannot deliver to the shipping address provided

Since we work hard to get orders out as swiftly as possible, we may not be able to cancel or amend your order once it has been placed. Please contact us as soon as possible after placing the order via email via email or telephone.

Unfortunately, once the order has been placed and it moves to processing, we are unable to make changes or cancel an order. When you purchase with us online, you have a statutory right to cancel your contract of sale within 14 days from the day you received the delivery and obtain a full refund. You can return the item(s) following our Returns Process in the event of any unwanted products. Please ensure that any unwanted goods are returned in their original, pristine condition. If you choose to cancel/return your order within 14 days from delivery, we will refund you in full including the original cost of delivery. You will have the responsibility for covering the costs of the return of the unwanted goods.

We will send you an email as soon as your order is on its way.

Once you have placed an order with us you shall receive an order confirmation email. A further email is sent once the order has been processed and dispatched. In the unlikely event that you do not receive an order confirmation email, please contact our Customer Care team via email or telephone. You can review your order status on your Accounts page by selecting ‘My Orders’. The status will display as ‘Processing’ once your order has been placed and will update again once it has been shipped.

Payment will be charged as soon as your order is accepted and processed.

Your order confirmation should be received immediately after placing the order. Please check your junk folder and if you still have not received it, please contact our Customer Care team via email or telephone.

Don’t panic, your payment method will not be charged if the order has failed. Payments can fail at checkout for a few different reasons, including:

If the billing address does not match the billing address associated with the payment method.
The payment card you are trying to pay with has expired.
There are not sufficient funds for the payment to go through.
Payment has timed out.
If you have a failed payment, check that the billing address, CVC/security code and expiry date entered are accurate and that the card is current and has not expired.

Unfortunately, we are not able to place orders over the telephone.

Absolutely, it is easy to make changes to items in your bag. Click on the basket icon at the top of the page which will take you to a screen where all the items currently in your bag will be displayed. Here you will be able to delete any items or change the order quantity.

Our main delivery provider is Evri, but we may also use DPD, APC, or Parcelforce.

This varies depending on the courier but they will either attempt to deliver to a neighbour, return the parcel to the local delivery office or a pick-up shop for collection, attempt a redelivery, or will allow you to reschedule the delivery.

If your order is shipping to an incorrect address, please contact our Customer Care team via email or telephone and we will try our very best to edit. Unfortunately, once an order has been processed it is too late to amend the address.

We aim to get your order to you as quickly as possible but please allow between 3-5 working days from placing the order to receiving it. Orders shipping to the Channel Islands may take an additional day to arrive.

We want to get your products to you as quickly as possible and aim to process orders received before 1pm the same working day, Monday-Friday, with the exception of UK bank holidays. Orders placed after 1pm, over the weekend, or on a bank holiday will be processed the following working day. Purchases are subject to bank authorisation prior to processing and only authorised purchases will be processed for shipment.

We offer free standard shipping on all orders placed to the UK over £30 and this will automatically apply to your order. If your order falls below £30, you shall be charged a flat rate of £3.95.

We currently ship to the mainland UK, Northern Ireland, Guernsey, Jersey and the Isle of Man. If you are an international customer and would like to learn more about our overseas stockists please contact us via telephone or email. Items from this website can be shipped internationally where the brand is not represented by emailing your order to info@miicosmetics.com or calling our Customer Care team. A minimum spend of £30 applies and international shipping costs will be calculated based on order weight and destination. Please note that duties, taxes, and carrier brokerage fees are strictly enforced and are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier and must be paid by the order recipient.

We currently accept major credit and debit cards, including Visa and Mastercard. We also accept PayPal, Clearpay, Google Pay, and Apple Pay.

We are sorry you are experiencing problems. Please check that the billing address, CVC/security code, card number, and expiry date entered are accurate and that the card is current and has not expired.

As the Channel Islands are not part of the UK for fiscal (VAT purposes), we do not charge VAT on orders going to the Channel Islands.

We would love all of our customers to be happy with their purchases but if you have placed an order with us online, you have a statutory right to cancel your contract of sale within 14 days from the day you received the delivery and obtain a full refund. Please contact our Customer Care team via email or telephone with your order number and the product(s) you would like to return, and we’ll guide you through the rest. Please ensure that any unwanted goods are returned in their original, pristine condition. Once we have received back your return we will refund you in full including the original cost of delivery. If you are returning an item for a reason other than damaged, faulty, or incorrect product, we have the right to deduct the cost of the return from your refund when choosing our Evri returns service.

We hope you are delighted with your online order. If for some reason you are not entirely satisfied, you may return the item in its original, pristine condition along with your proof of purchase within 30 days from the date you received the goods for a full refund to your original payment method. Only items purchased on miicosmetics.com may be accepted for return.

If you are returning an item for a reason other than damaged, faulty, or incorrect product, you will have the responsibility for covering the costs of the return. We recommend the goods are adequately packed for protection. If you choose to make an independent return rather than opting for our Evri return service, we recommend you ship using an insured, trackable service to ensure safe and prompt return. Please retain a copy of your proof of postage when you return the goods to us. In the unlikely event we do not receive the returned parcel, carriers require that you file the tracer or claim. We cannot be held responsible for returns lost in transit.

If the product delivered is not what you ordered, is damaged, or is of unsatisfactory quality, Mii will supply a replacement product or refund the price paid.

Only items purchased on miicosmetics.com will be accepted for a return. If your items were purchased at an authorised retailer or salon, please contact them directly to arrange for a return or exchange.

Please contact our Customer Care team via email or telephone with your order number, the item(s) you want to return, and the reason for return. Our team will supply a Returns Form along with a link to our Evri returns page. Please print, complete and include the Returns Form alongside the products for return. The Evri returns page will require you to enter your order number, email address and reason for return before you can opt for your preferred returns method (locker, parcel shop or courier collection). To find your order number, please refer to your order confirmation email. If you would prefer to make an independent return, please print and complete the Returns Form supplied by our Customer Care team and ensure it is included in the parcel for return. The postage cost incurred via an independent return will not be reimbursed, unless the reason for the return is due to damaged, faulty, or incorrect product.

Returns Address:
Gerrard International Limited
NNC House
47 Theobald Street
Borehamwood Hertfordshire
WD6 4RT

Please allow 14 working days from the date we received your returned goods back to our warehouse for your refund to be processed. The refund will be made to the original payment method used to place the order. We will refund the price paid for the goods along with the original delivery costs (if applicable). We maintain the right to deduct from the refund costs for the return of any unwanted goods. We may also make a deduction from the refund if the goods have not been returned in their original, pristine condition or if reasonable care has not been taken to protect the returned goods from damage. In such circumstances, we shall notify you of the reduced amount due to be refunded.

If you opt to use our Evri returns method you can choose between parcel shop drop off, locker drop off or courier collection.

Unfortunately not – products need to be returned or exchanged via the original purchase location.

Don’t worry our orders don’t include delivery notes or returns slips. Reach out to our Customer Care team via email or telephone and they will help guide you through the returns process.